I did update my ilok info on my Avid account but that didn’t result in any authorization being sent to my ilok account. So, I purchased through the actual Avid website, so there is no other vender than them to appeal to. That should show proof, if you can get a hold of someone.? 'email that showed they charged me for the product though.' Anyone know what to do?Did you purchase through a vendor ? If so do a e-mail search under that vendor, and look around the time you purchased it. got the email that showed they charged me for the product though. It appears I was supposed to get an email with an activation code? Never got one. I can't create a support ticket because you need to enter a system ID I called customer support, but their automated message says they are not taking calls about licensing and activation right now and referred me to the support option on the Avid site. I can go to their download center and download it, but since it's not showing up in My Products, I can't see the license, or serial number, or System ID, and don't see how to activate it anyway.

The software is not showing up in the My Products section of my Avid account. So I just updated my computer to Catalina and purchased a subscription to Pro Tools, coming from a perpetual license from a few years ago. Reposting this here because I got no response in music computers/daw/protoolsĪvid, unbelievable that I have to come to Gearslutz to figure this problem out.

How do i find my ilok registration code